Refunds | Xogogy

Effective date: 9 November 2026

Try it before you buy

You do not need a licence to import your courses, play them in Preview, read the full import report, edit them or export your course data. Only publishing a package needs a licence, so you can check how your own courses come across before you pay.

The refund window

Ask within 30 days of the purchase date and we refund the full licence price. No reason needed.

The same 30-day window applies to an upgrade to a new major version, counted from the date of that purchase. We do not give partial refunds.

How to ask

Write to support@xogogy.com from the email address you bought with, or include it in your message. We answer within 2 business days and issue the refund within 5 business days. The refund goes back to the payment method you used, through Stripe.

What happens when a licence is refunded

The licence is revoked and every computer activated with it is deactivated.
The next time an activated computer starts a publish or export while online, in the app or from the command line, Xogogy refuses it and removes the licence file.
Packages you published before the refund keep playing for your learners, for ever. After the refund you may not publish new ones.
Your courses stay on your computer. Importing, editing, Preview, the report and exporting your course data keep working without a licence.
An unused ReviewMyElearning Basic code that came with the licence is cancelled. If the code was used, the free Basic subscription it started is cancelled.

Disputes and chargebacks

A payment dispute (chargeback) or a cancelled payment revokes the licence in the same way as a refund. If the dispute is resolved in our favour, write to support and we restore the licence.

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