A person reads every message.

If a course does not import or looks wrong

We want to hear about it. Please send:

• The tool and version the course came from, and whether it is a project file or a published package.
• The import report (fidelity-report.md in the project folder) and what you expected to see instead.
• What you did and what happened, with the app version from Help.

Do not send a course that contains private or customer information unless we have agreed how to handle it. A description and the report are usually enough to start.

Feedback from inside the app

Help, then Send feedback, opens a draft in your own mail program with the app version and operating system only. Nothing is sent until you send it.

More answers

The help center has step-by-step answers for every part of the app. See also the questions and answers and the full feature list.