Why doesn't my LMS mark the course as complete?

An LMS only marks a course complete when the course tells it to, and the course follows the rule you set. Imported courses often arrive without one, because Xogogy never invents a rule the original did not state.

Check the completion rule

1. #

   Choose Course settings in the header and select Completion & reporting. A dot next to the section means no rule is set.

2. #

   In Complete the course when, choose the rule you want, for example View the required slides, Pass a quiz, or View the required slides or pass a quiz.

3. #

   Fill in the details the rule needs, such as Slides viewed (%) or the Completion quiz.

Check the quiz settings

1. #

   If the rule uses a quiz, check that Quiz reported to the LMS names the right quiz.

2. #

   Set Passing score required to Yes if the learner must pass, and check the passing score on the results slide.

Publish and test again

1. #

   Choose Publish… and check that Completion isn't set up no longer appears under Before you publish.

2. #

   Download the package and upload it to your LMS as a new version.

3. #

   Launch it as a learner, meet the rule, and close the course. Check the learner's status in the LMS.

A failed quiz shows as incomplete

Storyline lets an author choose what a failed quiz reports: failed or incomplete. When an imported Storyline course (a .story file or a published Storyline package) chose incomplete, Xogogy keeps that choice:

• SCORM 1.2: the lesson status is incomplete after a failed attempt.
• SCORM 2004: completion is incomplete, and no pass or fail is sent.
• xAPI: no failed statement is sent, and the course is reported as not complete.

A passed quiz still reports as passed. A course that did not state a choice reports failed. To check what your LMS records, run the test in How do I test a package in my LMS?.

If the status is still wrong, write to support@xogogy.com with the LMS name, the package format and the rule you chose.