Troubleshooting

• Why was my file refused when I imported it?

  The import dialog says why. Most often the file is from a tool this version does not import, is damaged, or is over its size limit (4 GB for a .zip, 512 MB for a project file).

• Why can't I publish my course?

  Publishing needs a licence or an active early-access build, a course that passes its checks, and every media file present. The Publish dialog says which.

• Why doesn't my LMS mark the course as complete?

  Most often the course has no completion rule. Set one in Course settings › Completion & reporting, publish again and test in your LMS.

• Why can't my AI assistant see my course?

  Open the course in the app, turn on Allow assistants to connect in Settings, and check the course is in your projects folder.

• How do I get back work I did not save?

  Reopen the course. If a recovery copy exists, choose Restore unsaved changes, then Save.

• What do I do when Windows says it protected my PC?

  The installer is not signed yet. In Edge choose Keep, then Keep anyway if it asks again. If Windows shows "Windows protected your PC", choose More info, then Run anyway.

• How do I send feedback or get help?

  Choose Help › Send feedback to open a mail draft with your build details, or write to us directly. A person reads every message.

• How do I report a problem from the app?

  Choose Report a problem… in the Help group, say what went wrong, check what is sent with it, then choose Send. You get a reference for the report.

All help topics