How do I send feedback or get help?

Tell us what you tried and what happened. Xogogy can fill in the build details for you, so we can find the problem quickly.

Open help from the app

• Help › Help website opens all the help articles in your web browser.
• Help › User guide opens the guide built into Xogogy. It works offline.

Report a problem with a screenshot

To send a note with a screenshot and the details of the slide you are on, choose Report a problem… in the Help group. See report a problem from the app.

Send feedback from the app

1. #

   Choose Help › Send feedback.

2. #

   Choose Open mail draft. Your own mail program opens a message to support@xogogy.com with the product, version, build date and operating system already in it (and, in an early-access build, the date early access ends), and a blank place for your notes.

3. #

   Write what you were doing, what you expected and what happened instead, then send it yourself.

4. #

   Use webmail? Choose Copy details instead and paste them into a new message.

Send feedback never adds your course content, project names, file paths, screenshots or logs. You decide what to send.

Include the useful details

1. #

   For an import problem, say which tool and version made the file and copy the message the import dialog showed.

2. #

   For a course that plays wrongly, open the findings count and choose Save report in Course settings › Advanced, then attach fidelity-report.md if you are happy to share it.

3. #

   To copy the exact build, choose Help › About Xogogy, then Copy build info.