When Xogogy cannot import a file, the Import course file dialog says why in plain words. Find the message below and follow its fix.
Match the message to the fix
| The dialog says | What to do |
|---|---|
| This is not a readable course file | Choose a .story, .cptx, .cpt or .pptx file, or a published Storyline, Captivate 11/12 or Rise .zip package |
| Courses created with … are out of scope | The file comes from Lectora, iSpring or gomo, which this version does not import |
| This looks like an Articulate Rise package, but its course content could not be read | Export the course from Rise again, then import the new .zip |
| contains both Storyline and Captivate project files | The archive mixes two tools; import each course from its own file |
| This published package (.zip) is too large to import. Published packages (.zip) can be up to 4 GB. | Remove unused media in the original tool, publish again and retry |
| This Storyline project (.story) is too large to import (or Captivate project (.cptx) or (.cpt)) | Project files can be up to 512 MB. Remove unused media in the original tool, save and retry |
| the files inside it add up to more than 2 GB when unpacked | Remove unused media in the original tool, publish again and retry |
| contains too many files to import: Published packages (.zip) can hold up to 32,768 files | Publish again with fewer files, for example without unused media |
| the archive is not a valid zip or is damaged | Copy the file again from its source, then retry |
| does not contain a readable title | Type a Course title in the dialog, then choose Import |
Size limits
| File | Largest size |
|---|---|
Published package (.zip: Storyline, Captivate or Rise) | 4 GB; the files inside may add up to 2 GB and number up to 32,768 |
Storyline .story, Captivate .cptx or .cpt | 512 MB, because the project is read into memory after it is unpacked |
Course archive (.xogogyzip, or .coursezip from an older version, opened with File › Open course archive…) | 520 MB |
The refusal names the file type and the limit that applied to it.
Try the import again
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Fix the cause from the table above.
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Choose Import course… again and pick the file.
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Check the Detected format line before you choose Import. If it names the format you expect, the import goes ahead.
Tip: A file refused partway through leaves nothing behind. Xogogy checks the course before it writes the project folder, so no half-made project is left to clean up.
Still refused?
- #
Choose Help › Send feedback and describe the file: which tool and version made it, and the message you saw.
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Do not attach the course itself unless you are happy to share it.
Still stuck?
Write to support@xogogy.com. A person at GForce Learning reads every message. Include the app version from Help › About Xogogy.